01 · Which team
Sales and billing
shaun@directcs.net
Pricing questions, tier upgrades, custom Order Forms, invoicing.
Who it’s for: Prospective customers, current customers with billing questions, anyone evaluating Assurance or Governance tier.
Response time: One business day for new enquiries; same-day for current-customer billing.
Trust Center, privacy, DPA
shaun@directcs.net
Procurement security questionnaires, DPA requests, sub-processor enquiries, data-subject requests, audit invitations.
Who it’s for: Procurement teams, data protection officers, supervisory authorities, external auditors.
Response time: One business day for written enquiries; 30 days for formal data-subject requests (usually inside five business days).
Security disclosures
shaun@directcs.net
Vulnerability reports, suspected zero-knowledge envelope breaks, audit-chain integrity reports, anything in the security disclosure policy.
Who it’s for: Security researchers, penetration testers, anyone with a finding.
Response time: Four hours acknowledgement. Initial assessment within five business days. See SECURITY.md for severity-keyed patch SLAs.
Partner programme
shaun@directcs.net
Auditor channel applications, partner agreement questions, attribution and commission queries, co-branded materials requests.
Who it’s for: Independent consultants, fractional CISOs, accredited certification bodies, Big 4 channel-aligned practices.
Response time: One business day for new applications; founder-level 45-minute call for serious enquiries.
02 · Company details
Direct Consulting Solutions SA
Registered office: Geneva, Switzerland.
Full registered address and company number provided on request via shaun@directcs.net.
For data-protection purposes, Direct Consulting Solutions SA is the Controller of personal data described in our Privacy notice and the Processor under the customer-facing Data Processing Agreement.
03 · If you’re not sure which inbox to use
Send to shaun@directcs.net and we will route internally. It is the most-attended inbox and the safest default for anything procurement, compliance, or legal-adjacent. For urgent security disclosures, use shaun@directcs.net directly — that one has a four-hour acknowledgement SLA.
04 · What you might be looking for
- Pricing — four tiers, six frameworks live today with every control seeded to 100% (SOC 2 Type 1, ISO 27001:2022, GDPR, UK-GDPR, HIPAA, PCI DSS v4, NIS2), 15% bundle discount at three modules or more.
- Live Trust Center — CertiFlow PLUS’s own compliance posture as a demo of what the platform produces for customers.
- Security architecture — eight-layer defence in depth, attacker-take table, compliance posture (in progress vs operating today).
- Live operational status — uptime and readiness, auto-refreshed every 30 seconds.
- Partner programme — auditor channel deal: 40% on every framework module, recurring at renewal, plus 25% Year-1 platform tier.
- Start a 14-day trial — no card required, full feature access on one framework.